How It Works

Initial Enquiry & Consultation

Getting started with us is simple. Reach out by phone, email, or fill out our online form with essential details—such as your location, project type, and any specific requirements or questions you have. Once we receive your enquiry, our team will schedule a consultation where we take the time to truly understand your vision. During this meeting, we’ll explore design options tailored to your outdoor space and provide a clear estimate based on your preferences and requirements. This integrated initial step is your opportunity to ask questions, refine ideas, and unlock the full potential of your project.

Site Visit or DIY Measure

A site visit allows us to measure your space accurately and discuss specific requirements in detail. We’ll finalise design details and ensure that everything is tailored to your needs. This step is crucial for creating a custom solution that fits perfectly. For all DIY Kit orders we can provide simple instructions to help you accurately measure your own space.

Design & Proposal

Our team will create a custom design for your project and provide a detailed proposal. We’ll work with you to make any necessary revisions and ensure that the design meets your expectations. Once approved, we’ll move forward with the next steps.

Agreement, Payment & Scheduling

After you’ve approved the design and received the estimate, we formalize our agreement with an initial 10% deposit. This deposit secures your project and allows us to schedule a Check Measure, where an additional 40% of the total cost is due. Once the Check Measure payment is complete, manufacturing of your custom opening roof system will commence. As your project nears completion, our Production Manager will contact you about a week in advance to arrange the installation date—or delivery for DIY kit orders—ensuring a smooth, coordinated transition from production to your final installation.

Installation/Delivery

Our professional team will handle the installation or delivery process with care and precision. We’ll provide you with a timeline and let you know what to expect. If there are any preparations needed on your part, we’ll guide you through them. For all DIY Kit orders, sit tight for your delivery to arrive safely at your location.

Quality Assurance

Quality is our top priority. We take several steps to ensure the highest standards, including thorough inspections and testing of our professionally installed constructions, and expert remote customer support for all custom-made DIY kits shipped nationally. Our goal is to deliver a product that exceeds your expectations and stands the test of time.

Completion & Handover

For completed custom installations, we’ll conduct a final walkthrough with you to ensure everything is perfect. We’ll provide you with all necessary documentation and make any final adjustments if needed. Your satisfaction is our ultimate goal. For DIY Kit customers, our team is available to answer any questions you may have throughout your installation and completion process.

After-Sales Support

Our commitment to you doesn’t end with the installation. We offer comprehensive after-sales support, including warranty information and maintenance services. If you have any questions or need further assistance, our team is always here to help.